The day before travel you should receive a confirmation call or text finalizing your 5 minute pickup time window. All confirmation calls and texts should be completed by 8pm Pacific Time. If you do not receive a call or text, please call us to confirm and receive your 5 minute pickup time window. Please be ready to go at the beginning of your pickup time so that we can maintain an on time arrival to the San Diego Airport while continuing to serve waiting passengers. If the driver is delayed and will miss the pickup time window you should receive a call or text with updated information.
In many cases our ability to be on time depends on correct information and excellent preparedness of passengers. Please make sure we have the correct pickup/dropoff information. Provide extra details if you live in a hard to find location, apartment building, complex, gated home or community, or rural location. For early morning pickups please turn on your lights, put luggage somewhere it is easy for the driver to see.
On time delivery depends on passengers being ready to go at the beginning of the 5 minute pickup window. The pickup window is for driver timeliness and does not mean that the passenger has until the end of the window to be ready. To stay on schedule the driver needs to leave the pickup location at the given departure time. The passengers must be ready to board when the driver arrives at the scheduled time.
Passenger safety and comfort is our highest priority. In order to maintain a safe and comfortable experience, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is disruptive or may pose a threat to the safety of the vehicle or anyone on board.
Child Car Seats are not provided in the vehicles. If your child requires a car seat, please provide your own or choose the car seat option upon checkout (or let the customer service agent know if you call) and we'll make sure they are in the vehicle for your trip.
We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Please make sure that you have your correct luggage, as many bags look similar and our drivers cannot remember which bags belong to each passenger.
All reservations are subject to a $10 cancellation fee. Cancellations within 24 hours of your scheduled ride will be charged the full fare amount. No show/unable to contact will also be charged the full fare amount. There is a 3 hour grace period after you make your reservation where you can cancel with no fee.
In the event of flight delay or cancellation, please call us to notify of the change. If you missed your scheduled shuttle due to flight delay, you may take the next available shuttle time at no additional cost. If you choose to not wait for the next shuttle, or if you miss your flight on your behalf, we will not issue a refund. If you miss the final shuttle of the day due to flight delay, we will issue a full refund. If your flight is cancelled, we will reschedule at no additional cost.